- SHIPPING
Through FEDEX, we ship worldwide from Medellín, Colombia.
Orders over $150 USD have FREE worldwide shipping.
We have the following shipment options:
FedEx International Economy 7-9 business days
FedEx International First: available for some cities in the US & Europe: 4-6 business days & for Asia: around 6 business days
FedEx International Priority: 5-7 business days. Available for 220 countries in the world*
FedEx International Priority Express 5-7 business days. Available for the following destinations:
• America: USA & Canadá
• Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxemburg, Netherlands, Poland, Portugal, Spain, Switzerland, Sweden, UK
• Asia: China, Hong Kong, Japan y Singapore
*The availability of this service and the exact time of delivery depend on the singular zip codes of each destination.
*
- RETURNS AND REFUNDS POLICY
If the garment is in perfect conditions and with all of the original tags and you comply with the following policies, you can return or exchange the products purchased in our online store within 45 days following the receipt of the package and we will refund you the money or help you exchange the item:
**If your return or exchange is due to a mistake we made in shipment or a product defect, we wil cover shipment costs.
**Our garments have a 90-day warranty policy.
2.1 EXCHANGES AND WARRANTY POLICY
You can exchange your items within 45 days, following the receipt of the package. You can choose any new item, if it has a lower price we will refund you the difference, if it has a higher value you will have to pay the surplus.
For exchanges and returns, the customer must return the package to our location and pay for the shipment of both the return package and the shipment of the exchange (in the case of exchanges).
2.2 WE DO NOT ACCEPT EXCHANGES OR RETURNS IN THE FOLLOWING CASES
-If the garments have been damaged by misuse or neglect (exposure to chemicals, high heat, sharp objects, etc.)
-If the garment shows any signs of having been worn, or has a bad smell, sweat marks, make-up stains, etc.
-If it appears to have been washed in the wrong way: different to the one instructed by the garment's product care information (product detail page (online) / physical tag in the garment). For example, by mixing white garments with color ones or soaking garments that have been subjected to a dyeing process.
-Intimate items cannot be exchanged: Bikini bottoms, bodysuits, socks.
-The lifetime for any of our products depends on the way you use and wash them. Products damaged by normal wear and tear or that have exceeded their reasonable lifetime will not be replaced.
2.3 PRODUCT RETURN INSTRUCTIONS
To return a product, follow these instructions:
Get in touch with us through our contact form or through whatsapp +573105458640 and make sure you have the following information at hand:
-Name and ID of the client who made the purchase
-Order number
-Order date
-Pickup address
-Phone number
Our team will help you with your request, according to our previously specified return policy.
Please make sure all items are in perfect conditions and have all of the original tags.
- AVAILABILITY OF GARMENTS
Normally our website is updated with the availability of all references and sizes. However, physical and digital stock differences may exist, leading the garment you purchased being no longer available. In this case we will notify you via email, whatsapp or phone call and we will give you the option of choosing another product or receiving the refund of your money.
- VERIFICATION OF PAYMENTS
Payments made by credit card may eventually be verified. The buyer may be asked to send us a photo of the cardholder's ID to verify their identity/ownership of said card, to avoid fraud, identity theft and any other issues.
- INFORMATION AND PERSONAL DATA PROCESSING POLICY
This website cares for its users and respects their personal data of use.
We will not share personal information with third parties.
However, and with the purpose of offering a better service, we may send promotional information about the brand to users who explicitly accept receiving marketing information in any of our forms (check-out, pysical stores, lead forms, my account).
GET IN TOUCH
If you have any questions, you can contact us through whatsapp +57 310 545 86 40 from Monday to Saturday from 9 am to 6 pm (GMT-5)
SALES OUTSIDE OF COLOMBIA:
For international customers (outside Colombia), including the United States and the European Union, the present T&C and our data policy will be applied in accordance with the imperative norms of these countries. Consequently, issues such as right of withdrawal and other mandatory rules will be applied in accordance with the provisions of the Consumer Statute in force in the country of delivery of the goods at the time of the transaction.
DISCOUNTS & PROMO CODES:
LET'S KEEP IN TOUCH | UPDATE YOUR PERSONAL DATA
-The discount constitutes a 15% off of your next order, exclusively for 1 order on int.trueshop.co.
-It applies to clients who register and/or update their personal information on this form: https://int.trueshop.co/pages/lets-keep-in-touch during the "Let's Keep in Touch Campaign" during the month of October 2022.
-The client will see the promo code on the thank you page, immediately after sending the info. Additionally, the client will receive the promo code via email.
-To get your discount you must enter the code in the corresponding coupon section at the check out and you'll then be de discount applied to your order total.
-It only valid once, the first time the client enters it at the checkout and only the first time the client updates their information on the form.
-Valid until Decebmer 31st, 2022.
-It does not apply to items already on SALE.
-This coupon cannot be transferred to another client.
-It is NOT valid for gift cards.